Tech Support Services

Our goal is to become a member of your team. We focus on responding to your requests in a timely and efficient manner where your satisfaction is paramount. Below are some of the customized services we offer:

Remote Support

We provide remote support for a variety of operating systems, including:

Microsoft Windows XP
Microsoft Windows 2000
Microsoft Windows 2003
Microsoft Windows Vista
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Complete Inventory

BDL can document a complete inventory of your network including workstations, servers, and network hardware.

Workstation & Server Maintenance

Services include, but are not limited to the following:

Monitor driver utilization
System upgrade checks
Resolution of system issues
Updating virus protection software and scanning logs
Backup monitoring

Technical Support

Courteous phone support available from 8:00am to 5:00pm

Onsite support with unlimited onsite service calls as required by phone support with a 24 hour response time

Network Connectivity

Secured communications
Remote monitoring
Resolving network issues
LAN/WAN/MAN/Wireless capable

Specific Application Support

Eclipse Support
Quickbooks Support
Great Plains Support
Calyx Point Support
Pro Series Support

Website Design & Development

Complete Front and back end website design and development
Graphic design and image editing included
PHP/MySQL Database Functionality
Javascript & CSS functionality to add life to the website
Prototype, Scriptaculous, Mootools, or jQuery plugins allow for animation and AJAX implementation
All websites search engine friendly, using up-to-date techniques to give your SEO campaign a strong code backing.
All websites are cross-browser compatible. Your website will render correctly in the most popular web browsers, such as Internet Explorer and Firefox.
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